Yes, you can add a personal message to all gifts. During the checkout process, while entering the recipient’s address details, you’ll have the option to include a personal message (maximum 250 characters, without emojis or special characters). You can also choose to add a Neuhaus valisette (gift bag) to complete your gift.

Unfortunately, it is not possible to select a specific delivery date. However, we do offer express delivery options. Please check the delivery timeframes for your selected shipping country.

Yes, we can absolutely ship chocolates during warm weather and to warmer climates all year round. Specially designed boxes help maintain the right temperature and protect the chocolates throughout their journey to the destination.

Chocolate is best stored between 15 and 18°C, away from direct sunlight and protected from moisture. Refrigerating or freezing chocolate is not recommended. Keeping the temperature consistent is important, as fluctuations can affect the quality and texture of the chocolate.

We guarantee a shelf life of at least five weeks from the date your online order is placed. You can find the best before date on the packaging. Best before dates relate to quality rather than safety, meaning the chocolates may gradually begin to lose some of their flavour and texture after this date.

Yes, in our boutiques you can choose the pralines you would like to include in your ballotin. Online, our ballotins are pre assorted. However, you can create your own selection with the Fill Your Own Box feature.