Shipping & Delivery

We are shipping to 20 countries:
  • Belgium
  • Netherlands
  • Germany
  • France
  • Luxembourg
  • Austria
  • Italy
  • Spain
  • Portugal
  • Finland
  • Sweden
  • Denmark
  • Estonia
  • Czech Republic
  • Romania
  • Slovakia
  • Bulgaria
  • Croatia
  • United Kingdom
  • Republic of Ireland

Delivery in Belgium

  • For orders placed between Monday and Thursday before 21.00 delivery in 1 to 2 working days
  • For orders placed between Friday and Sunday: delivery on Monday or Tuesday

Delivery in Europe

  • For orders placed before 21.00: delivery in 2 to 3 workingdays


Yes. You can add a personal touch to all gifts. You will be able to add a personal gift message while you enter the address details of the recipient.
You can change your shipping address after you placed an order as long as the item has not shipped. Please contact us as soon as possible in case of changes of address and we will do our best to rectify this. Since we offer next day delivery (in BELGIUM) and 48h abroad, we process our parcels very quickly. If the packages have not yet been processed, we will still implement this change.
Yes, when you order online, you can deliver your order in a available boutique at no charge. via "Click and Collect".
No, we never include invoices with gifts. We take pride in providing a comfortable gifting experience for both the sender and the recipient.
  • Austria: € 17
  • Belgium: € 6
  • Bulgaria: € 19
  • Croatia: € 19
  • Czech Republic: € 19
  • Denmark: € 17
  • Estonia: € 19
  • Finland: € 19
  • France: € 14
  • Germany: € 7
  • Italy: € 19
  • Luxembourg: € 11
  • Netherlands: € 9
  • Portugal: € 19
  • Republic of Ireland: € 15
  • Romania: € 19
  • Slovakia: € 19
  • Spain: € 19
  • Sweden: € 17
  • United Kingdom: € 7
Yes, you can ship to multiple addresses by selecting "ship to more then one address" in the checkout. Then you can easily choose which product you want to ship to which address. Please note that you pay shipping costs per address.
Yes, we absolutely can ship chocolates during warm weather and to warm climates all year long. We designed special boxes to control temperature and protect the chocolates all the way to their destination.
You can reuse it by storing them in the freezer, or you can cut it open and empty the content into the sink.
Yes, You can pay with multiple gift cards in the checkout step. Again, choose Neuhaus Giftcard as the second payment option.
At this moment, we are unable to offer gift cards in Pounds. Our team is continually working to enhance our services and offerings, and we hope to support this in the future. We truly appreciate your understanding.