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COMPETITION RULES “Neuhaus HiRed Metal Heart competition”


Article 1 – ORGANISATION Neuhaus nv, having its registered office at Postweg 2, 1602 Vlezenbeek, entered in the Crossroads Bank for Enterprises under number 0406 774 844, referred to hereinafter as “Neuhaus” is organising a competition entitled “Neuhaus Red Metal Heart Box” ( referred to hereinafter as “COMPETITION”). Entry in the COMPETITION implies unconditional acceptance of these competition rules (referred to hereinafter as “RULES”). Every entrant is consequently considered to have read the contents of these RULES, understood them and accepted them without limitation. These RULES can be consulted for the duration of the competition via: Insert URL Entry in the COMPETITION is free and without obligation to purchase.

Article 2 – ENTRY

2.1. Access to the COMPETITION The COMPETITION is open to all natural persons who are domiciled in Belgium, France and United Kingdom and who are at least 18 years of age at the time of entry. A minor can only enter the COMPETITION if he submits the permission of his legal representative. Staff and subcontractors of Neuhaus are excluded from the COMPETITION and so are all who have been directly or indirectly involved in organising or carrying out the COMPETITION, and also their partners, parents, children and others who live with them. Every entrant may enter the COMPETITION once only, using his own unique personal details.

2.2. How to enter Entry in the COMPETITION can only be done electronically, via the  Facebook Lead advertisement that was put in place before the COMPETITION. Any attempt to enter the competition by telephone, fax, post, e-mail or by any other method will not be taken into account. The COMPETITION entrant completes the following steps in the stated order: - Click on the registration button on the Facebook Lead Ad; - Answer the main question “Which praline isn't a part of the temporary Valentine's Collection?”; - Give an answer to the tiebreaker question “How many people will enter the competition?”; - Complete your personal details; - 

(1) Agree to these Rules and give consent for your personal information to be processed and

(2) register for the newsletter; - Submit your entry.

There is no charge for entry, but each entrant must pay for the cost of his own internet connection.

2.3. Duration of the COMPETITION The COMPETITION runs from Tue Jan 30 2018 at 00.00 until Saturday Feb 3 2018 at 23.59.

The date and time of receipt of the electronic entry form by Neuhaus is decisive. Only entries received by Neuhaus before the end of the above-mentioned competition period will be taken into account. Neuhaus cannot, under any circumstances, be held liable for late receipt of the entry form due to any reason whatsoever (including but not limited to reasons of a technical nature).

2.4. Validity of the entry The entrant must enter the competition in his own name and on his own account. Entry under a pseudonym or on behalf and/or on account of one or more third parties is not permitted under any circumstances. The entrant guarantees that all the details provided by him are correct, up to date and complete. Neuhaus is not liable if the entrant provides incorrect, out of date or incomplete details. Neuhaus reserves the right to exclude an entrant immediately or at a later time from the COMPETITION and/or from other current and future competitions, and also to demand reimbursement of the prize that the entrant may, where applicable, already have received as a result of entering the present COMPETITION, in case of: - submission of incomplete, incorrect or false personal or other information; - any infringement of the present RULES; - any (attempt at) fraud whatsoever. Organised and/or collective (automated or otherwise) entry in the COMPETITION shall in every case be viewed as fraud, and so shall all (attempts to) alter the conditions of the COMPETITION by means of any procedure whatsoever (whether automated or not), with a view to influencing the result and the announcement of the winner, and these shall therefore automatically result in exclusion. The results of the COMPETITION cannot be contested. No correspondence can be entered into concerning the results of the COMPETITION (either by post, by e-mail or by telephone).

Article 3 – PRIZE

3.1. Prize: The 5 prizes shall be distributed across the following  regions: Belgium, France and the UK. Within this region the 5 winners of the COMPETITION shall win the following prize: - 1 Neuhaus Red Metal Heart box, as shown in the images relating to the competition, with a value of approximately 17euros. The prize shall be accepted by the winner as awarded, it cannot be disputed and it cannot under any circumstances be refunded or exchanged.

3.2. Awarding of the prize Within the above-mentioned region the prize shall be awarded to the entrant who gives the correct answer to the main question: “Which praline is not part of the temporary Valentine Collection??” and has given an answer to the tiebreaker question “How many people will enter” that comes closest to the correct answer. This concerns the number of all entrants in the COMPETITION within the region of Belgium. The final winners will be informed by e-mail on Monday Feb 5 2018 at the latest. Neuhaus will contact the winners by e-mail, using the e-mail address given on the electronic entry form. The winner must confirm within a period of 7 days after receipt of the above-mentioned e-mail that he accepts his prize, in accordance with the instructions provided in the e-mail. In case of failure to confirm acceptance in accordance with the instructions and/or within the above-mentioned deadline, the winner shall lose all claim to his prize and NEUHAUS reserves the right to award this prize again by announcing a new winner. The prize shall be delivered to the winner's home at a previously agreed time. Failure to accept the prize, for any reason whatsoever, cannot under any circumstances result in the award of any monetary or other equivalent value.


4.1. Respect for privacy legislation In the context of their entry in the COMPETITION the entrants must give Neuhaus a number of items of personal information. Neuhaus undertakes to handle and process this data in accordance with the provisions of the Belgian law of 8 December 1992 on the protection of personal privacy in connection with processing of personal information (the “Privacy law”), in accordance with European Directive 95/46/EC of 24 October 1995 (the “Privacy Directive”). The Privacy Law and the Privacy Directive can be accessed via the website: www.privacycommission.be.

4.2. Purpose of processing the information The entrant gives consent for his personal information to be processed by Neuhaus: - to manage entries in the COMPETITION appropriately; - to inform the entrant of the outcome of the COMPETITION and, if applicable, of the prize that he has won; - for research and statistical purposes; - to send specific newsletters to the entrant, if the entrant has stated that he gives consent for this by entering. No profiling and no form of automated decision-making shall be carried out using your personal information which is provided in the context of this Competition.

4.3. Specific consent for publication of specific personal information concerning the winner Every entrant, by the simple fact of entering the COMPETITION, gives Neuhaus his unconditional consent to publish, on any medium whatsoever, his surname and first name to identify him as a winner of the COMPETITION, and renounces all rights concerning this, including but not limited to any right to payment.

4.4. Your Rights Every entrant shall have the right to consult, correct, amend, limit and delete the personal information that is processed at any time. This can be done by writing to Neuhaus at the following address to request this: info@neuhaus.be. Every entrant also has a right to withdraw the consent that has been given and/or to file an objection to further processing of personal information. In case of direct marketing, such as sending newsletters, the entrant may exercise his right of objection at any time, free of charge and without stating a reason. Finally, every entrant has the right to have his information transferred to third parties or to himself in a structured, current and machine-readable form.

4.5. Transfer of information All personal information that is collected in the context of the COMPETITION shall be used by Neuhaus solely in accordance with the principles and modalities set out in article 4 hereof. The information that is processed will not be communicated to a third party. In case of entire or partial reorganisation or transfer of the business of Neuhaus or if Neuhaus goes bankrupt, this may mean that your information is transferred to new entities or to third parties which shall carry out all or some of the business activities of Neuhaus. Neuhaus may also be required by court, administrative or other legal order to submit your personal information to the government. In such cases Neuhaus shall make reasonable efforts to inform you of this beforehand, but you also acknowledge that this is not technically or commercially feasible under all circumstances. Neuhaus will not sell, hire out or distribute your personal information or otherwise make it commercially available to third parties, except as described above or unless you have given prior consent for this. Finally we have taken all reasonable organisational and technical measures to ensure that your personal information and its confidential nature are safeguarded. Your personal information will only be made available to internal and external staff who have an absolute need to access it.

Article 5 – LIABILITY Neuhaus is not liable for any damages of any kind resulting from entry in the COMPETITION, awarding of the prize and/or the consequences of accepting the prize. Neuhaus cannot be held liable if the COMPETITION is altered, prolonged shortened, delayed or cancelled, in full or in part, due to reasons outside the control of Neuhaus (due to chance or due to force majeure), or due to any other event whatsoever which is viewed by Neuhaus, entirely at its own discretion, as something that prevents the running of the COMPETITION under the conditions initially envisaged. Neuhaus also cannot be held liable for any technical problem that results in entry to the COMPETITION being possible, nor for technical problems that may hinder the continuous and uninterrupted running of the COMPETITION

. Article 6 – VALIDITY & ENFORCEABILITY OF THE RULES If one or more provisions of these RULES are found to be invalid or unenforceable, the remaining clauses shall nevertheless remain in force.

Article 7 - LEGISLATION AND JURISDICTION Every complaint or dispute in relation to these Conditions must be disclosed to Neuhaus using the following contact details: info@neuhaus.be Insofar as such is permitted by law, the current RULES shall be governed by Belgian law.