How Neuhaus chocolates are shipped

How we ship our chocolates

From our Neuhaus atelier to your home, we ensure that every shipment of chocolate is handled with the utmost care. We ship chocolates all year long, also during summer days and to warm climates. Therefore, we designed special boxes that not only regulate temperature but also protect the chocolates all the way to their destination.

null null

handled & delivered with care

Our shipping experts carefully pick the products from your order and manually fill each box to ensure that your chocolates are perfectly packed. We closely monitor the temperature of each step in the shipping process to ensure that your chocolates are delivered in the best condition.

For shipments during summer and to warm climates, we take extra precautions because temperature fluctuations can cause chocolate to bloom or melt. That is why we add ice packs to control the temperature and protect your delicious chocolates.

Gift bag

Complete the perfect gifting experience with a Neuhaus gift bag, now available for free in the checkout. By adding the gift bag to your order, your chocolate box will arrive ready for gifting

Personalised card

Add a personal touch to your gift by adding a personalised message in the checkout. This is free of charge.

Recyclable materials

A lot of care goes into picking out the right sustainable materials to ship your chocolates.

cooled shipping

In line with our commitment to sustainability, we prioritise the use of sustainable packaging solutions. To ensure the quality of our chocolates, we have implemented Ranpak's eco-friendly thermal packaging. This paper based insulating RecyCold® climaliner™ and ice packs provide a reliable temperature control and protection against temperature fluctuations and physical damage.

Introducing the Neuhaus reusable cooler bag. When you purchase this stylish and practical bag online, you not only get a convenient way to transport your Neuhaus chocolates, but also a sustainable choice that you can reuse next time you come and buy your favourite Belgian chocolates in one of our Neuhaus boutiques.

Shop now