How Neuhaus chocolates are shipped

How we ship our chocolates

From our Neuhaus atelier to your home, every shipment of chocolate is handled with the utmost care. We ship chocolates all year long, also during summer days and to warm climates. Therefore we designed special boxes to control temperature and protect the chocolates all the way to their destination.

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handled & delivered with care

Our shipping experts carefully select the products for your order and manually fill each box to ensure that your chocolates are perfectly packed. We monitor the temperatures of each location and shipping method closely to ensure that your chocolates are delivered in the best condition.

For shipments during summer and to warm climates, we take extra care because temperature fluctuations can cause chocolate to bloom or melt. That’s why we designed special boxes and add ice packs to control the temperature and protect the chocolates.

Gift bag

All our boxes are delivered with a Neuhaus gift bag, so that they arrive ready for gifting.

Personalised card

Add a personal touch to your gift by adding a personal message in the checkout. This is free of charge.

Recyclable materials

A lot of care goes into picking out the right sustainable materials to ship your chocolates.

cooled shipping

For shipments during summer days, we provide a free cooler bag with each delivery. We encourage you to keep this practical cooler bag and reuse it the next time you come and buy your favourite Belgian chocolates in one of our Neuhaus boutiques.