CUSTOMER SERVICE

All our chocolates are palm oil free.
We guarantee a shelf life of at least 4 weeks from the time the online order is placed. On the packaging you can find a Best before date. Best before dates are about quality, not safety. The food typically just begins to gradually lose its flavor and texture after that date.
All our products may contain traces of Milk, Egg, Soy, Nuts, Peanuts, Sesame and Gluten, even if not mentioned as an ingredient. None of our products contain the following allergens or traces thereof: Crustaceans, Fish, Celery, Mustard, Sulphur Dioxide and sulfites at concentrations of more that 10mg/kg, Lupin and Mollusks and products thereof.
No. Many of our chocolates contain nuts, milk, or soy ingredients, and many of our products may contain traces of those and other common allergens like eggs, sesame, gluten and groundnuts.
In 1912, Jean Neuhaus, Jr. created the first Belgian chocolate praline, a hard chocolate shell that is hand-filled with fresh cream or ganache. In 1915, his wife Louise Agostini designed the ballotin gift box to protect the pralines.
Since 1857, Neuhaus has been the premier creator of luxury Belgian chocolate. From the time when Jean Neuhaus, Jr. invented the Belgian chocolate praline in 1912, we have used the same original recipes, artisan techniques, and premium ingredients to create our gourmet chocolates. We select only the grand crus from the finest sources, such as cocoa beans from Peru and Java, and almonds from California and Portugal. We have remained true to our Belgian chocolate heritage, and today Neuhaus is one of the few Belgian chocolate brands still creating our chocolates in Belgium. When you buy our Belgian chocolates online, you are enjoying the same Belgian chocolate truffles, pralines, ganaches, and specialties found in our original boutique on the Galerie de la Reine in Brussels.
The “best by” dates on Neuhaus products are stamped in the European format: DD/MM/YYYY.
Select Neuhaus chocolates have been certified Kosher Dairy by Rabbi E.M. Maarsen of the Chief Rabbinate of Holland and are listed on the State of New York Registry of Kosher Food. Kosher products can be found by filtering to Kosher in the Shop category of the website.
Chocolate keeps best between 58-64°F, away from direct sunlight, and protected from moisture. Refrigerating or freezing chocolate is not recommended. A constant temperature is important, because the temperature changes influence the chocolate in a bad way.
No, all the ingredients used in the manufacture of our chocolates are guaranteed by our suppliers to be non-GMO.
Yes, in our boutiques you can choose which pralines you want in your Ballotin.
No, in the assortment there are currently no sugar free chocolates. However, we have increased the percentage of cocoa in our chocolate, which has reduced the sugar content.