Customer Service

Shipping Information

Cut Off Time: Our daily order cut-off is 1 PM EST. Orders placed after 1 PM, will calculate as if the order were placed the following day. For example, if an order is placed with Next Day Delivery on Monday before 1 PM EST, the order will arrive the following day, which is Tuesday. If an order is placed with Next Day Delivery on Monday after 1 PM EST, the order will arrive the following business day, which is Wednesday.

  • All orders are shipped from our New York warehouse.

We offer a variety of shipping methods, including Ground, Second Day, Next Day Deliveries. We do not offer Saturday and Sunday delivery at this time. 

We cannot guarantee Monday delivery, as we do not ship over the weekend

 

  • Please be advised, Neuhaus, is not responsible for delivery delays or disruptions caused by inclement or unpredictable weather conditions or events beyond our control.
  • We do not ship to APO and PO Box numbers

*NOTE: Due to the perishability of our product, we do not ship Fridays for arrival on Mondays during Summer Shipping Schedule, May to September.

  • We currently ship to U.S. addresses only. 
  • Alaska and Hawaii - additional shipping charges will apply, delivery times will vary. FedEx Ground is not available for shipping to Alaska and Hawaii. Please note that the shipping guarantees for Overnight and 2 Day delivery do not apply for orders to Alaska or Hawaii.
  • Standard Ground Shipping will arrive within 2-7 days depending on your location. FedEx delivers residential Ground deliveries 7 
  • days a week.  Delivery dates Not Guaranteed.
  • 2nd Day: If you place your order before 1 PM EST on Monday, Tuesday, or Wednesday, your order will ship the same day that it is received to arrive within 2 business days. If you place your order after 1 PM EST, your order will ship the next possible business day. NOTE: Orders placed after 1pm EST on Wednesday will arrive Monday.
  • Next Day: If you place your order before 1 PM EST on Monday, Tuesday, Wednesday or Thursday, your order will be shipped the same day for arrival the next day. If you place your order after 1 PM EST, your order will ship the next possible business day. Orders placed after 1pm EST on Thursday will ship out the following Monday for arrival on Tuesday