Laatst bijgewerkt op 15 april 2021



Deze "Privacy Policy" regelt de verwerking van uw persoonlijke gegevens door NEUHAUS nv, met maatschappelijke zetel te Postweg 2, 1602 Sint-Pieters-Leeuw en ingeschreven in de K.B.O. onder nummer BE0406.774.844 , (hierna: "NEUHAUS").

Lees deze Privacy Policy aandachtig door, want het bevat essentiële informatie over hoe uw persoonlijke gegevens worden verwerkt en welke cookies worden gebruikt. Door de website te gebruiken, toegankelijk via het volgende adres: www.neuhaus.be (hierna “de Website”); door het solliciteren, het verzenden van een klacht, vraag of opmerking naar Neuhaus; door het aangaan van een contractuele relatie met Neuhaus, verklaart u dat u kennis hebt genomen van deze Privacy Policy en dat u uitdrukkelijk akkoord gaat met de inhoud ervan en met de verwerking zelf.

F1.1. NEUHAUS leeft de “Wet van 8 december 1992 tot bescherming van de persoonlijke levenssfeer ten opzichte van de verwerking van persoonsgegevens” na, zoals gewijzigd door de Wet van 11 december 1998 alsook de anti-spambepalingen uit Boek XII van het Wetboek Economisch Recht omtrent het “recht van de elektronische economie”.

1.2. NEUHAUS stelt zich middels huidige Privacy Policy tevens in regel met de Europese Verordening 2016/679 van 27 april 2016 betreffende de bescherming van persoonsgegevens.

• Categorie 1 : zonder registratie op de Website: uw IP-adres en cookies aan de hand van Google Analytics;
•  Categorie 2: uw naam, voornaam, e-mailadres, telefoonnummer (eventueel), adres (eventueel) en alle andere persoonlijke gegevens die u hebt opgenomen in ons contactformulier op de website of in uw e-mail rechtstreeks aan ons gericht;
• Categorie 3: Uw naam (eventueel); voornaam (eventueel) en e-mailadres wanneer u zich via de Website aanmeldt voor onze nieuwsbrief;
• Categorie 4: Uw geslacht, naam, voornaam, e-mailadres, telefoonnummer, leveringsadres, Bedrijf en BTW-nummer (desgevallend) wanneer u een bestelling plaatst via de Website.
• Categorie 5: uw naam, voornaam, e-mailadres, geboortedatum, telefoonnumer (eventueel), adres (eventueel) en alle andere persoonlijke gegevens wanneer u zich in één van de Neuhaus-boetieks registreert als Neuhaus Insider.

a. door het gebruik van cookies (zie hieronder);

b. wanneer u persoonlijke gegevens verstrekt om de Website te gebruiken;

c. Wanneer u persoonsgegevens verstrekt die nodig zijn voor de uitvoering van een contract waarbij de betrokkene partij is of om op verzoek van de betrokkene stappen te ondernemen voordat een overeenkomst wordt gesloten.

d. die u opgegeven heeft, wanneer u zich hebt laten registreren in één van onze eigen boetieks

The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:

• Google
• Facebook

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.

You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser. Learn more about cookies: All About Cookies.

We use both session and persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

Tracking and Performance Cookies

Type: Persistent Cookies

Administered by: Third-Parties

Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

3.1. Algemene doeleinden:

NEUHAUS zal de bij u vergaarde Persoonsgegevens uitsluitend voor de volgende doeleinden gebruiken:

• Categorie 1 : het verzorgen en verbeteren van deze Website en het opnemen van Persoonsgegevens in anonieme statistieken, waaruit de identiteit van specifieke personen of bedrijven niet kunnen achterhaald worden, met als rechtsgrond de legitieme belangen van NEUHAUS om haar Website en dienstverlening voortdurend te verbeteren;
• Categorie 2: Het beantwoorden van het bericht dat u ons stuurt via ons contactgedeelte. Met als rechtsgrond uw uitdrukkelijke toestemming;
• Categorie 3: het verzenden van onze nieuwsbrieven en gerichte advertenties met uw uitdrukkelijke voorafgaande toestemming als wettelijke basis;
• Categorie 4: het toesturen van uw bestelling met als rechtsgrond de uitvoering van een overeenkomst waarom u hebt verzocht.

U bent niet verplicht om Uw Persoonsgegevens vrij te geven, maar begrijpt dat het verlenen van bepaalde diensten onmogelijk wordt wanneer U de verwerking weigert.

3.2. Direct marketing:

De persoonsgegevens zullen eveneens worden gebruikt voor direct marketing, mits U hiervoor een bijkomende uitdrukkelijke toestemming heeft gegeven (“opt-in”).

Indien u reeds bent opgenomen in onze verzendlijst voor het ontvangen van marketingmateriaal in papieren en/of elektronische vorm, kan NEUHAUS uw gegevens gebruiken voor het verzenden van marketing en ander materiaal met betrekking tot NEUHAUS, haar producten en/of diensten. NEUHAUS kan de door u verschafte gegevens gebruiken voor het bijwerken van door NEUHAUS bewaarde documenten.

Deze toestemming kan op elk moment worden ingetrokken, zonder motivering en gratis door bijvoorbeeld op de daartoe voorziene uitschrijflink te klikken, onderaan ieder promotioneel e-mailbericht.

3.3. Doorgifte aan derden:

Bij gehele of gedeeltelijk reorganisatie of overdracht van activiteiten van NEUHAUS, waarbij zij haar bedrijfsactiviteiten reorganiseert, overdraagt, staakt of indien NEUHAUS failliet gaat, kan zulks betekenen dat uw gegevens aan nieuwe entiteiten of derden middels welke de bedrijfsactiviteiten van NEUHAUS geheel of gedeeltelijk worden uitgevoerd, worden overgedragen.

NEUHAUS zal in redelijkheid pogen u van tevoren op de hoogte te stellen van het feit dat NEUHAUS uw gegevens aan genoemde derde bekendmaakt, maar u erkent tevens dat dit niet onder alle omstandigheden technisch of commercieel haalbaar is.

NEUHAUS zal uw Persoonsgegevens niet verkopen, noch verhuren, verdelen of anderszins commercieel ter beschikking stellen aan derden, behalve zoals bovenstaand beschreven of tenzij met uw voorafgaande toestemming.

3.4. Wettelijke vereisten:

• In zeldzame gevallen kan het voorkomen dat NEUHAUS uw Persoonsgegevens ingevolge een gerechtelijk bevel of om te voldoen aan andere dwingende wet- of regelgeving moet onthullen. NEUHAUS zal in redelijkheid pogen u van tevoren dienaangaande te informeren, tenzij een en ander aan wettelijke beperkingen onderhevig is.

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Service Providers have access to Your Personal Data only to perform their tasks on Our behalf and are obligated not to disclose or use it for any other purpose.

We may use third-party Service providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

We may use Email Marketing Service Providers to manage and send emails to You.

Mailchimp

Mailchimp is an email marketing sending service provided by The Rocket Science Group LLC.

For more information on the privacy practices of Mailchimp, please visit their Privacy policy: https://mailchimp.com/legal/privacy/

We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).

We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

• PayPal

Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

• Adyen

Their Privacy Policy can be viewed at https://www.adyen.com/policies-and-disclaimer/privacy-policy

The Company uses remarketing services to advertise on third party websites to You after You visited our Service. We and Our third-party vendors use cookies to inform, optimize and serve ads based on Your past visits to our Service.

Google Ads (AdWords)

Google Ads (AdWords) remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

Facebook

Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation

Our Service does not respond to Do Not Track signals.

However, some third party websites do keep track of Your browsing activities. If You are visiting such websites, You can set Your preferences in Your web browser to inform websites that You do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of Your web browser.

Under California Civil Code Section 1798 (California's Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties' direct marketing purposes.

If you'd like to request more information under the California Shine the Light law, and if you are a California resident, You can contact Us using the contact information provided below.

California Business and Professions Code section 22581 allow California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted.

To request removal of such data, and if you are a California resident, You can contact Us using the contact information provided below, and include the email address associated with Your account.

Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, You can contact us:

• By email: us.customerservice@neuhauschocolates.com
• By visiting this page on our website: http://neuhauschocolates.com/contact